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由RNCardozo著作·1965·被引用3233次—Theresearchalsosuggeststhatcustomersatisfactionislowerwhentheproductdoesnotcomeuptoexpectationsthanwhentheproductmeetsexpectations.,ABSTRACT:Basedontheresearchoverviewontheservicesatisfactionofuniversitycampusesa...
Cardozo, R.N. (1965) An Experimental Study of Customer ...
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ABSTRACT:Basedontheresearchoverviewontheservicesatisfactionofuniversitycampusesathomeandabroadinrecentyears,thispapercomprehensively ...
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